Shipping & Returns
Thank you for choosing BELLE LUSH! This Shipping & Returns Policy outlines our procedures regarding shipping, delivery, and returns. By making a purchase from BELLE LUSH, you agree to the terms outlined in this policy.
1. Shipping:
a. Order Processing:
-
Orders typically shipped within 1-2 business days from the date of purchase
b. Shipping Methods:
- We offer FREE standard shipping options. Estimated delivery times will be provided during the checkout process.
c. International Shipping:
- We currently offer FREE international shipping.
2. Delivery:
a. Delivery Timeframes:
- Delivery times depend on your location and the shipping method selected. Estimated delivery times will be provided during the checkout process. Orders are typically shipped within 1 -2 business days
b. Tracking Information:
- Once your order is shipped, you will receive tracking information via email to monitor the delivery status.
c. Lost or Delayed Shipments:
- In the rare event of a lost or significantly delayed shipment, please contact our customer support for assistance.
3. Returns:
a. Eligibility:
- To be eligible for a return, the item must be unused, unopened, and in its original packaging. Returns must be initiated within 30 days from the date of delivery.
b. Return Process:
- To initiate a return, please contact our customer support with your order number and reason for the return.
c. Refunds:
- Once your return is received and inspected, we will process the refund. Refunds may take 1 - 2 business days to appear in your account.
d. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part.
4. Exchanges:
- We currently do not offer exchanges. If you need a different item, please initiate a return and place a new order.
5. Damaged or Defective Items:
- In the case of damaged or defective items, please contact our customer support immediately with photos of the damaged product. We will arrange a replacement or refund.
6. Contact Us:
- If you have questions or concerns about our Shipping & Returns Policy, please contact us. See 'Contact page' for more information
By making a purchase from BELLE LUSH, you acknowledge that you have read and understood this Shipping & Returns Policy.